Terms of Service and Agreement  

Hi Parents, 

I am so excited to be supporting you through this wonderful, important milestone!  As a Professional Potty Training Consultant, I am dedicated wholeheartedly to helping families successfully potty train their children in an efficient and timely manner. I have a 100% success rate!

This letter will serve as our Agreement and Terms of Service so that we can agree to the following: 

Communication

We can communicate via email, phone and Facebook Messenger whenever needed, and I can be reached 7 days a week (unless otherwise specified.) If the coaching Plan you choose includes follow-up texts, messaging and email communication, Plan 3 & 4 - you are welcome to message me directly or email me anytime. Phone calls will need to be scheduled in advance.

You will usually receive an immediate message reply from me within a few hours, whenever possible, and/or within reasonable daytime business hours. If for some reason you don’t get an instant reply immediately, please be patient. Keeping in mind there may be a time zone difference, or it might be night time where I am. So feel free to send your message/question, and I will respond as quickly as I can.

If you don’t get a reply immediately, I might be in a consultation session helping a client. Miss Jen’s business hours are very flexible to accommodate families and help clients all over the world, in many countries, different states, and various time zones. 

Miss Jen is not an “on-call” resource or emergency hotline, nor does she provide emergency assistance. Should you need immediate emergency help, please contact your child's pediatrician or call 911. 

Time frame

Miss Jen’s coaching Plans begin on the date of your initial consultation conversation call and will continue extending through the agreed-upon time frame. If you purchase Plan 3 or 4, you are welcome to contact Miss Jen any time 24/7, within the time frame of your agreement term/months. 

You will always have the option to upgrade your Plan as we go along if you decide you need more support or long-term one-on-one guidance, if you’d like more check-ins, follow-up texts & direct messaging and long-term communication. If you decide to continue to stay in touch to ask Miss Jen questions and benefit from continued correspondence and check-ins beyond the term you selected, you also have the “a la carte” options available to you if you’d like to add on a quick call or a mini session or extend your service term if you like.

I am here for you any time you have questions, and if you run into problems or challenges or you just want to check in or give me updates and a progress report. I will occasionally do a courtesy check-in to see how things are going for you. But to avoid putting unwanted pressure upon my clients, it might not be necessary for me to text you daily or to message you too frequently to avoid feelings of pressure, expectation, or added stress. If I don’t hear from you regularly, I’ll assume things are going well and you are progressing forward with your potty training effectively. Good job! 

Your Responsibility

In order for your role as the primary trainer to accomplish the best chances of success in your child’s potty training journey, it is advisable to:

● Diligently carry out the steps given in Miss Jen’s guidance, tips and recommendations. 

● Suggestions Miss Jen offers should be implemented soon in order for your personalized potty training program to be effective. 

● You’ll need to put in the work with your child; the ball is in your court. Miss Jen is here to coach you, guide you & support you while you do the training.

● There may be some homework for you, such as reading emails, watching free potty training videos, and reading the personalized materials and recommendations for your customized game-plan in my PDF’s, books, and reports. I will help in any way I can.

● It might be helpful for you to keep daily or weekly logs of your child’s progress so we can adjust the Plan as we go along if needed.

● Watch Miss Jen’s potty training videos & free online courses as part of your potty coaching program. They cost you nothing, and they’re only approximately 10 minutes.

● Your participation and follow-through with your child during this entire process is crucial for your potty training Plan to be effective. 

● Communicate openly with me about questions or concerns, including special needs, health issues, medical conditions, cognitive or motor skills delays, behavioral, developmental & emotional issues, etc. 

● Consistency is key! It’s very important for you to provide your child with a reliable and predictable daily toileting routine and to implement any recommendations I give you during your appointment call and in my follow-up written correspondence, instructions, guidelines, emails, and checklists.

Intellectual Property and Copyrighted Materials

All content, including text, graphics, images, and other materials provided through Miss Jen’s website, correspondence, and services, is the property of Miss Jen and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission. This agreement and the information within Miss Jen's correspondence is considered copyrighted material. All rights reserved.

© Please note the copyright symbol is to indicate that Miss Jen owns this original work and that the work cannot be copied, forwarded, used, shared, screen captured, posted, tweeted or written in articles, blogs, websites, books, journals, videos, pamphlets, print, social media posts, etc without Miss Jen’s explicit permission directly, including the right to reproduce the words in this document or any portions thereof. Miss Jen retains full ownership of the written work herein. Thank you for your cooperation.

Refunds/Guarantees

I am only able to offer refunds to my clients who hire me to provide in-home potty training services at their house. This is the only coaching plan/method that enables me to directly witness and see for myself if the implementation of my personalized tips and recommendations are being applied properly. In-home coaching is the only way I can be there in person to truly know if the suggestions I provide are being properly executed by the parent. Being there in person is the only way I am truly able to observe for myself if the child is being instructed, guided, and supported using all of my tips, suggestions, and recommendations correctly, as directed. 

My expertise is founded on what has proven effective in my knowledge and many years of experience that has been helpful for numerous (thousands) of my other parents/families /clients.  However, I am unable to offer a guarantee for the outcomes of these suggestions if they are not diligently put into practice correctly and in a timely manner.

Therefore, I am unable to offer refunds or a guarantee of service if I’m not hired for in-home services to work directly with your child, because I’m not able to be completely sure my methods and techniques are being implemented properly by someone else. Since I cannot be aware of any potty training inconsistencies occurring in your home if I’m not present, nor can I truly know if you are giving 100% earnest efforts to correctly implement the potty training Plan that I’ve provided, to the absolute best of your ability, a refund is not feasible or fair.

Miss Jen makes no guarantees about the outcomes or results of using these services. Your success depends on various factors, including your dedication, your participation, and your adherence to the guidance provided by Miss Jen.

Other additional circumstances that may also impact your results include: child illness, your illness, travel, developmental milestones, preschool/daycare set-backs and other life transitions or family problems, gaps in potty training schedule such as taking weekends “off” or putting your training program “on hold”, which will cause setbacks and delays.

Since I am not able to provide a refund, we can discuss alternative options, such as rescheduling your potty training support for a later date when you feel you and your child are ready to try again. 

You are paying for my expertise and my suggestions, intended for you to put into use and practice to implement yourself. These suggestions have rendered many successful results for my clients through the years and continue to benefit many parents and families all over the world, every single day. It's important to mention that these are my recommendations and suggestions, so once I provide them to you, the responsibility for their implementation rests with you. Hopefully, this explains why I am unable to provide refunds nor a money-back guarantee.

Cancellations

Just as I cannot offer full or partial refunds, nor am I able to honor a refund for a client’s cancellation. I will, however, be willing to hold a credit for you as a down payment for future use. To be scheduled at a time that is convenient for you and your child.

Limitation of liability

We both agree to understand that I am not a nurse or doctor, and I do not offer medical advice. My support should not take the place of your child's doctor/pediatrician. It is your responsibility to consult with your child’s health care professional if you suspect any health issues or medical concerns. My services are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. 

You also understand that you/the parent assume complete responsibility for the health and safety of your child and by law, you can not hold Miss Jen responsible by means of a claim or lawsuit for any injury, disability or other physical or emotional harm that may result directly or indirectly from any services provided to you during this time.

Thank you!

Now let’s get to the fun stuff!

I look forward to helping you on your potty training journey. Let’s do this!

Sincerely,

Miss Jen
Your Potty Training Coach